Shipping policy

The shipment of your product is our highest priority and every day we dispatch hundreds of products to satisfied customers worldwide. We’re improving our delivery process to make your package even safer!


Order Processing and Shipping Times

All our orders are processed and shipped out within 7-15 business days.

After the order is shipped out you should receive an email notification and be able to track your order once it has been received by the local carrier.

Note:

1) Shipping time does not include the 2-4 days processing period required to process your order from the date your order is placed.


2) You will be informed if an item in your order is not available for immediate shipment. Therefore, the order may be separated into different shipments (for no extra chart), and items ordered together may not be shipped out on the same day.


3) If you would like to cancel a backordered item in your order, simply send us your request by submitting a ticket, and we’ll get back to you within 24-48 hours.


4) Just a reminder that shipping times are estimated, and might take longer during peak season or due to an incorrect address.


Shipping Address Changes


If you would like to change the shipping address for your order, please contact us by email at support@easerelax.com and include your new shipping address. However, once the order is shipped, we can not alter the shipping address anymore. 


Customer Service


For questions, support, problems, or any other inquiries, please contact us by email at support@easerelax.com


Lost/Missing Packages


We are not responsible if an incorrect address is entered during the checkout procedure. Please double-check your billing and shipping addresses before submitting your purchase. If we made a mistake, we will take full responsibility for the original order that was made for you at no cost.


Customs


Once the products are shipped, we are not liable for any customs costs. By ordering our items, you consent that one or more packages delivered to you and to pay customs taxes when they reach your country.


Will My Items Be Sent In One Package?


Items in the same transaction may be shipped in different packages for logistical reasons, even if you have requested combined shipping.


If you have any more questions, please contact us and we will try our best to assist you


Will I be charged with customs and taxes?


The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays cause by the customs department in your country. For further details of charges, please contact your local customs office.



*Please note that due to the ongoing sale, you may experience slightly longer waiting times for the product to arrive. However, we will do our best to get the product straight to your doorstep as fast as possible.