Refund policy

We have a 30-day return policy, which means that you have 30 days after receiving the item to request a refund.

To be eligible for a refund, your item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you may contact us at support@easerelax.com.

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return issue at support@easerelax.com


Damages and problems
Please check your order upon receipt and contact us immediately if the goods are faulty, damaged or if you have received the wrong item so that we can assess the problem and rectify it.


Exclusions / non-returnable items.
Certain types of items are non-returnable, such as perishable items (e.g., food, flowers or plants), custom items (e.g., special orders or personalized items) and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns of discounted merchandise or gift cards.


Exchanges
The quickest way to ensure you get what you want is to return your existing item, and once the return is accepted, make a separate purchase of a new item.



Refunds
We will notify you as soon as we receive and verify your return, and let you know if the refund is approved or not. If approved, you will be automatically refunded the amount used by the original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card issuing company to process and send the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@easerelax.com.